What is not tolerated by the community, leaders, or members of the Phoenix Fire Department?

The standard of customer service is essential for the Phoenix Fire Department, as it reflects the organization’s commitment to the community and its foundational values. While the department places great importance on maintaining high standards of service, it is not something that the community or its leaders would categorically not tolerate. Instead, the expectations surrounding customer service are often seen as ideals to strive for rather than a strict compliance issue.

In contrast, the community and leadership are very clear about not tolerating breaches in conduct, compliance with training protocols, or the ability to respond to calls. Failure to adhere to the code of conduct can undermine trust and operational integrity. Likewise, non-compliance with training protocols can jeopardize safety and effectiveness in emergency situations, while an inability to respond to calls conflicts directly with the department's mission of public safety. Thus, these elements are critical, and their violation would likely lead to disciplinary actions, highlighting the community's and leaders’ zero tolerance stance on those issues.